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claude-engineering-plugin/plugins/compound-engineering/skills/jira-ticket-writer/references/tone-guide.md
John Lamb a7b15298e0
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Merge step (b): carry in local-only files at original paths
Brings 47 local-only files from backup-local-main into the merge-upstream
branch at their pre-rename paths. Subsequent steps will rename these to
the ce-* convention and port shared-file merges.

Includes:
- Custom skills: john-voice, jira-ticket-writer, hugo-blog-publisher,
  weekly-shipped, proof-push, ship-it, story-lens, sync-confluence,
  excalidraw-png-export, python-package-writer, fastapi-style,
  upstream-merge
- Custom agents: design-conformance-reviewer, tiangolo-fastapi-reviewer,
  zip-agent-validator, python-package-readme-writer, lint
- Custom commands: essay-edit, essay-outline, pr-comments-to-todos,
  resolve_todo_parallel, workflows/{plan,review,work}
- Local mods to ce-review/SKILL.md + review-output-template.md (will be
  ported to ce-code-review in a later step)

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
2026-04-24 12:40:27 -05:00

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# Tone Guide for Ticket Writing
## Core Principle
A human will read this ticket. Write like a teammate asking for help, not an AI generating a spec.
## Pressure Test Checklist
Review every sentence against these questions:
### 1. Patronizing language
- Does any sentence explain the reader's own domain back to them?
- Would you say this to a senior engineer's face without feeling awkward?
- Are you telling them HOW to implement something in their own system?
- Are you preemptively arguing against approaches they haven't proposed?
**Examples of patronizing language:**
- "This is a common pattern in Kubernetes deployments" (they know)
- "Helm charts support templating via {{ .Values }}" (they wrote the chart)
- "Why X, not Y" sections that dismiss alternatives before anyone suggested them
### 2. AI-isms to remove
- Em dashes used more than once per paragraph
- Every thought is a bullet point instead of a sentence
- Rigid structure that feels generated (Ask -> Why -> Context -> AC)
- Spec-writing voice: "When absent or false, existing behavior is preserved"
- Overuse of "ensures", "leverages", "facilitates", "streamlines"
- Unnecessary hedging: "It should be noted that..."
- Filler transitions: "Additionally", "Furthermore", "Moreover"
- Lists where prose would be more natural
### 3. Human voice check
- Does it sound like something you'd type in Slack, cleaned up slightly?
- Are there moments of humility? ("you'd know better than us", "if we're missing something")
- Is the tone collaborative rather than directive?
- Would you feel comfortable putting your name on this?
### 4. Kindness check
- Frame requests as requests, not demands
- Acknowledge the reader's expertise
- Offer context without over-explaining
- "Happy to chat more" > "Please advise"
## What to keep
- Technical detail and specifics (the reader needs these)
- Code snippets showing current state and desired state
- File references with line numbers
- Clear "done when" criteria (but keep them minimal)